Your website needs continuous care, attention and support. You can remain focussed on your business and do what you do best. We provide experienced technical support with a full support desk to take care of all your website needs.
Our monthly website support plans, called “Care Plans” offer you peace of mind that every month we will be available, no matter what, to update your website, monitor its uptime and security, tweak its performance issues. We are also there to respond to requests from you and your team to edit, improve or fix unforeseen and timely problems.
Your website will run the latest version of core software and plugins without conflicts.
For an affordable price, you access a full team to support you and your needs.
Simply email us and we will turnaround your update or request in 1-2 business days.
Need additional web design and development? We prioritise work with clients on a Website Care Plan.
Premium hosting combined with essential monitoring and maintenance. Price includes VAT
Ideal for standard business websites with monthly updates. Price includes VAT
Ideal for eCommerce, higher traffic & actively growing websites. Price includes VAT
Our ‘small tasks’ do include edits to content, changing plugin settings and CSS adjustments of up to 30 minutes each. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
We’d be happy to help you with custom development as well as a separate, stand-alone project.
If we estimate a small task to take more than 30 mins, we’ll let you know so you can decide how to take care of it.
Standard Plan clients can have up to 2 small tasks completed per calendar month (sorry no roll-over). 2 small tasks can be combined to equate to one hour in total for any individual task.
Premium Plan clients can have up to 4 small tasks completed per calendar month (sorry no roll-over). 4 small tasks can be combined to equate to two hours in total for any individual task.
More complex requests will be treated as a stand-alone project and will be quoted separately.
In this case we will advise you and give you the option to either pay for the additional time required, or hold the tasks until the following month.
With each plan we cover you for some time per month of “small tasks”.
In a given month, if you do not use your allocated allowance, then unfortunately you cannot “roll over” this time into the following months.
The reason is not that we don’t wish to act unfairly, it’s a simple case of resources available each month. If we have all our customers rollover multiple task credits into the future, then the day that several customers all “cash in” and ask for small tasks beyond the two hours we can plan for and deliver would suddenly be undeliverable and we would be letting everyone down.
So we ask that try to task us on a regular basis rather than saving up tasks for delivery that would be longer.
Yes of course!
We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this require our Premium Plan. Sites like this take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.
Our care plans each cover one single site. If you have multiple sites as subdomains of a site (e.g. yoursite.com and othersite.yoursite.com) they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site. You are more than welcome to choose different plans for each website.
We operate normal business hours from Monday to Friday 9am to 5pm, UK time for our ‘small tasks’ service.
We do monitor your site for uptime and security around the clock 24/7
This varies on the time of day and day of the week, but most are responded to within a couple of hours to let you know that we’ve received it and are getting to work. The majority of single-request tickets are solved within 24 hours. Occasionally it may take a bit longer (1-2 days) for a long list of edits or more complex changes.
Again, these times are for a single task, but several tasks sent at once will be broken up and handled as multiple tickets. This may increase the turnaround time.
Yes, we can.
Just get started with our Premium Plan and we’ll have your site cleaned up as soon as we can and as many times as needed whilst you are on that plan.
Alternatively, you can order a site clean from us at £450 + VAT
We will keep your website with its current hosting provider if you don’t want to make any move.
We do offer our own WordPress optimised hosting as the perfect option if you’re not happy with your current host and are looking for a hosting partner who will take the lead here.
We will even migrate your site for free if you decide to host with us.
We’ve set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email. While we don’t offer direct phone support, we’ve made customer service a huge priority here at WP Support Consulting and you’ll find our email & ticket support fast, effective and friendly!
Yes, we do! With multisite installations, each site in the multisite setup needs to have its own care plan.
Sorry, but no.
We only support WordPress sites on our care plans.
WordPress powers around one-third of all the websites in the world, so if you have a site and it needs to be converted to the WordPress platform, then we’d be happy to help you with this as a stand-alone project.
Although these plans are designed for sites that are built by us, we welcome clients who are looking for a long term partner with a professional and dedicated webmaster.
First you’d need to order a Care Plan Audit, Evaluation & Tune-up to allow us to become familiar with the website, how it was built and to fix any issues that we find. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly care plan.
Yes, you can.
Our rates are £70+VAT (£84) per hour for any work required outside a Care Plan with a minimum time order of 1 hour.
Please use the contact form to order this service.